At PokerShak, we realize that all sales may not be final. If for some reason you’re dissatisfied with a purchase and wish to return the product, you have 30 days to do so. We must be notified of the return within the first 30 days of the product leaving our warehouse.

To initiate a return, all customers must call in and get a Return Authorization. Returns will not be accepted without authorization. This is to ensure that the return is processed in the most efficient manner possible. Please make sure to include your order number and return information to ensure proper processing.

When a customer wishes to return product, they must inform the customer, within 30 days and then go to www.yourshipping.com and generate the return form to include in the package. If this does not happen, we do not know where the package came from and the customer will not receive credit for the return.

There are some guidelines to follow when deciding to return a product.

If a product arrives damaged, PokerShak must be notified immediately. Once we are notified, a claim will be placed with the corresponding shipping company. Once the claim has been resolved, the product will need to be sent back and the replacement is sent out.

All Freight orders must be inspected BEFORE accepting the shipment. If you sign for a shipment without inspecting it thoroughly and it is damaged, PokerShak is not responsible for replacing the product. Signing for a shipment without noting damage on the Bill of Lading is stating that the shipment was free from damage and in perfect condition. ALL Freight deliveries must be inspected, no matter how large the order or product is. There are no exceptions to this policy.

In the rare event that the wrong product is shipped, it will need to be sent back to us. If this is to occur, PokerShak must be notified immediately. The customer will need to pay for the return Ground shipping but will be reimbursed up to the amount originally paid once the product has been received. We recommend returning the product with a carrier that offers a tracking number. We are not responsible for returns that do not arrive to our warehouse. They will only be reimbursed if they are exchanging it for another product. If there is no exchange, then there will be no refund of return shipping.

The customer will be refunded in the same manner of payment that they paid for the original order with. For example, if the order was placed with a Visa card then it will be refunded to that same Visa credit card.

Please allow up to 2 weeks for returns to be processed. If you feel like a return has taken longer than 2 weeks, please contact your PokerShak for any questions you may have. PokerShak reserves the right to change this policy at any time.